Q: How do I qualify to use ChronoPay's services?

Q: What do I need to do to obtain an Internet Merchant Account?

• Proof of company registration; Corporate registration is generally evidenced by means of the certificate of registration. Please note that the first page of the certificate of registration alone does not suffice. The complete certificate of registration, containing all the necessary details (company address, managing directors' names, date of formation, etc.) is required.
• Current appointments, copy of articles of incorporation or partnership agreement;
• Certified evidence of the permanent residence or workplace of the named principle (for example; utility bill, telephone bill or gas bill);
• Copy of passport of the signatories;
• Chargeback history (including history with all previous acquiring banks) during the past 3 months. Please include bank statements as well as credit card processing details. If you processed credit cards please give us the reason for termination, the name of the acquirer as well as the period of processing. Include termination agreement if available;
• Ownership and business structure as a diagram, if available. The structure should elucidate legal corporate relationships (e.g. parent and subsidiary companies);
• A description of your company's history and current business plan;

Q: Can you please explain your application procedure?

1. ChronoPay receives your online application. If you did not fill out this form but signed up through another website, please fill out the form as your client ID will be created with this form;
2. Once the form is received, our risk department will go over your website to check whether or not the products you sell can be accepted by our bank partners. They will also check if any additional changes need to be made on your website before our bank will approve the application; A few things that need to be included on the website in order for our risk department and the bank to approve the website are; detailed info about product, prices, terms/conditions, refund policy, customer support, shipping info, about / contact us / phone support, (postal box addresses are not allowed, the address provided must be the EU based company address) shopping cart (this does not need to be fully active as you will receive implementation information from ChronoPay once your application is approved by our bank);
3. If approved by our risk department, the sales department will send out an offer and asks for the documentation needed to start requesting approval from our acquiring bank;
4. If the documentation is received and approved and any additional changes on the website that needed to be made are done we will send the contract between ChronoPay and the merchant;
5. After the contract is received by ChronoPay and if no more final changes need to be made on the website, we will start the application process with our acquiring bank. We will send them all the documentation and information we have;
6. If the bank approves the application a contract between the bank and the merchant will be sent;
7. Once accepted we will send you information on how to implement ChronoPay processing on your site. Additionally, you will receive the login details to your client administration site.

Q: If I apply for an Internet Merchant Account (IMA) with ChronoPay, will I get a true direct Merchant Account with my own descriptor?

Q: If I do not wish to apply for an Internet Merchant Account, can I still use your payment services?

Q: If my company is incorporated outside the EU region, can I still use your services?

Q: How long will it take from the time I complete the ChronoPay online application until I can start accepting online payments on my Website?

Q: I would like to receive an offer from ChronoPay. What do I need to do?