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Customer support

Q: Does ChronoPay provide Customer Support?

A: Yes, we are among the elite of payment service providers, offering true 24/7/365 telephone support to the customers of all of our Merchants. With our standard support service ChronoPay handles all transaction-related inquiries through our own in-house customer support team. Merchants are required to handle all other aspects of Customer Support.

However, large volume Merchants or Merchants with highly recognizable brands can apply for ChronoPay's Premium Customer Support Service, which is customized for your business needs. Merchants may also request full outsourcing of their Online Customer Support to ChronoPay. Please inquire at sales@chronopay.com if you are interested in either of these Premium Customer Support Services.

Q: What is the phone number of your Customer Support department?

A: The phone number of our Customer Support department is +1 800 350 6821.